Managed Services
Services on Offer:
New Operations Phase 1- Start up - (Duration30-45 Days)
Security Survey:
A full security survey carried out on all buildings and facilities to identify the security needs of the client.
Security Plan:
A detailed security plan determining the levels of cover, supervision, administration and contract management to furnish the needs of the organization.Scope of Works (SOW): Lay out a SOW for potential suppliers so as to have a mutual understanding of the expected service delivery.Request for Quotation (RFQ): The preparation and issue of a detailed RFQ encompassing all salient operational and financial matters. The RFQ would include a contractually binding Service Level Agreement detailing the scoring system and financial penalties.
Bid Evaluation:
A thorough evaluation and selection process on all bids received. An aggressive Q&A session with shortlisted suppliers covering all operational procedures and financial issues. A second meeting with the shortlisted suppliers with the aim of reducing the amount of the original bid.Recommendation: Selection of the preferred supplier and notification of award of contract.
New Operations Phase 2
Implementation and Development - (Duration 30-45 days)
A security professional seconded to the client for implementation and development of the contract through the initial stages of the new operation.A comprehensive set of Assignment Instructions issued for all security functions provided by the supplier.The knowledge transfer and mentoring of a local manager.
New Operations Phase 3- Quality Assurance (Duration 7-10 days)
A quality assurance check of the service delivery.Inspection tour of all facilities.A service contract review to identify possible improvements or cost saving measures.
Existing Operations:
General:
This service entails a complete evaluation of a security function that is already in place. The aim is to identify year on year cost saving measures by either a realignment of the contract in place or to return to the market place to a number of suppliers to maintain or improve the service delivery for a lesser price. The sequence of events is as follows:
Existing Operations Phase 1
Evaluation of Contract and Services (Duration 10-15 days)
- Security Survey: A full security survey carried out on all buildings and facilities to identify the security needs of the client.
- Evaluation: A detailed evaluation of the contract to confirm or otherwise that the service in place is pitched to suit the needs of the client at a reasonable price and profit margin.
- Realignment of Contract: Cost saving indentified by either a renegotiation of charge rates or a reduction in manpower by making best use of shared resources. Checks of the local market rate for similar services.
Existing Operations Phase 2
Change of Supplier / New Bid by Incumbent (Duration 30-45 days)
- Security Plan: A detailed security plan determining the levels of cover, supervision, administration and contract management to furnish the needs of the organization.
- Scope of Works (SOW): Lay out a SOW for potential suppliers so as to have a mutual understanding of the expected service delivery.
- Request for Quotation (RFQ): The preparation and issue of a detailed RFQ encompassing all salient operational and financial matters. The RFQ would include a contractually binding Service Level Agreement detailing the scoring system and financial penalties.
- Bid Evaluation: A thorough evaluation and selection process on all bids received. An aggressive Q&A session with shortlisted suppliers covering all operational procedures and financial issues. A second meeting with the shortlisted suppliers with the aim of reducing the amount of the original bid.
- Recommendation: Selection of the preferred supplier and notification of award of contract.
Existing Operations Phase 3
Implementation and Development - (Duration 30-45 days)
- A security professional seconded to the client for implementation and development of the contract through the initial stages of the new operation.
- A comprehensive set of Assignment Instructions issued for all security functions provided by the supplier.
- The knowledge transfer and mentoring of a local manager.