- Contribute to design, develop and implement distinctive and effective customer journey, and related activities
- Identify the needs and expectation of customers based on feedbacks from NPS, CSAT, VOC and Mystery Shopping campaigns
- Ensure consistency of customer experience across all products, services, channels and touch points
- Manage the creation and lifecycle of customer experience propositions for all customer segments.
- Support product testing (soft-launch and friendly user testing) and service roll-outs to consumer segments
- Bachelor’s Degree, preferably in Business or similar
- 3 – 5 years of relevant experience in customer service management
- Open to Myanmar Nationals