Job Title

Customer Experience Manager (Marketing)

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Edward D'Angelo

30 Active Positions

Job Description

Job Description:

  • Contribute to design, develop and implement distinctive and effective customer journey, and related activities
  • Identify the needs and expectation of customers based on feedbacks from NPS, CSAT, VOC and Mystery Shopping campaigns
  • Ensure consistency of customer experience across all products, services, channels and touch points
  • Manage the creation and lifecycle of customer experience propositions for all customer segments.
  • Support product testing (soft-launch and friendly user testing) and service roll-outs to consumer segments

Job Requirement:

  • Bachelor’s Degree, preferably in Business or similar
  • 3 – 5 years of relevant experience in customer service management
  • Open to Myanmar Nationals

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