Product Manager Carrier Services

  • Job Reference: ED/MD/PMCS
  • Date Posted: 9 March 2020
  • Recruiter: Talent Resource
  • Location: Dubai
  • Salary: On Application
  • Bonus/Benefits: full pakage
  • Sector: Function > Sales, Technology > Mobile Networks, Technology
  • Job Type: Exaptriate
  • Contact: Luke Cowgill

Job Description

The Consultant Product Management Carrier Services role will be accountable to achieve the following objectives:

  • Support the development and management of the global carrier roadmap and product plans, working into the wider Unified Communication and Connectivity Portfolio to build a single connected platform between wholesale and Enterprise
  • Drive the development and management of Messaging hub, IP Transit, and Intelligent Routing product offerings
  • Create and manage the carrier services product catalogue, including specification and pricing for new products
  • Collaborate with OpCo’s to understand key needs and requirements from a carrier service perspective and incorporate them into the Clients product catalogue and plan
  • Build and manage business cases for product implementation, adequately approximating CAPEX and OPEX impact and monitoring business case performance once product launched
  • End to end ownership of product implementation – project managing covering multiple teams including technical and sales, and ensuring operational procedures are defined
  • Responsible for pricing; based on voice and data demand analytics, and intelligence of competitive carrier services pricing
  • Responsible for carrier services profitability and management of product economics for this line of business
  • Define and maintain a customer experience plan and ensure customer satisfaction
  • Ensure the processes are defined to accommodate for fault handling and resolution, as well as fraud detection/prevention/response
  • Provide stakeholders with updated high-quality product collateral, target prices and discount matrices across routes and accounts
  • Track, and manage the product commercial and service performance, recommend and deliver on continuous improvements (revenue uplift and cost reduction), including product upgrades and changes
  • Collaborate with stakeholders to provide sales, operational, competitor, market and product insights


    Role Deliverables

  • Carrier services product road map and strategy
  • Carrier services product catalogue
  • Key point of contact for carrier services products
  • Product cost recovery
  • Drive business lines’ growth